Check the official Social Security status page first

The Social Security Administration maintains a real-time status page at ssa.gov/status that shows whether their website and services are working. This page updates automatically when problems occur, so it is the fastest way to confirm whether the site itself is down or whether the problem is on your end.

If the status page shows all systems are operational but you still cannot reach the main website, the issue is likely with your internet connection, your browser, or your device — not with Social Security's servers. Try clearing your browser cache, restarting your router, or using a different browser before assuming the site is down.

Key Takeaways

  • The Social Security status page at ssa.gov/status tells you in real time whether the website and online services are working.
  • Social Security performs scheduled maintenance on Tuesday nights and Wednesday mornings, during which the website may be unavailable.
  • If the status page shows everything is working but you cannot access the site, the problem is likely with your internet connection or browser, not with Social Security.
  • You can call Social Security at 1-800-772-1213 (TTY 1-800-325-0778) during business hours to reach a representative even if the website is down.
  • My Social Security accounts sometimes experience separate outages from the main website, so check both services if you need online access.

When Social Security does scheduled maintenance

Social Security regularly takes the website offline for maintenance and updates. These outages are planned and announced in advance. Maintenance typically happens on Tuesday nights between 8 p.m. and 4 a.m. Eastern Time and on Wednesday mornings between 8 a.m. and 12 p.m. Eastern Time, though the exact times can shift.

During these windows, you will not be able to access ssa.gov, create or log into a My Social Security account, or use online services like requesting a replacement Social Security card or checking your earnings record. If you need to complete something during these hours, wait until after the maintenance window ends.

What to do if the website is down and you need help now

Call Social Security directly at 1-800-772-1213. Representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you are deaf or hard of hearing, use the TTY number 1-800-325-0778. Wait times are often shorter early in the morning or late in the afternoon.

You can also visit a local Social Security office in person. Find the office nearest you by going to ssa.gov/locator and entering your zip code. Bring a photo ID and any documents related to your question. Many offices now operate by appointment only, so call ahead before you go.

Troubleshooting if you think the site is down but the status page says it is working

If ssa.gov/status shows all systems operational but you still cannot reach the website, try these steps in order: First, refresh the page or close and reopen your browser. Second, clear your browser's cache and cookies — instructions vary by browser, but searching "[your browser name] clear cache" will show you how. Third, try accessing the site from a different browser or a different device, like a phone or tablet.

If none of those work, restart your internet router by unplugging it for 30 seconds and plugging it back in. If you still cannot reach the site after these steps, the problem may be with your internet service provider rather than Social Security. Contact your ISP or try using your phone's mobile data instead of your home wifi to test.

My Social Security account outages versus website outages

The main Social Security website (ssa.gov) and the My Social Security account portal sometimes experience separate problems. You might be able to reach ssa.gov but not be able to log into your My Social Security account, or vice versa. Check the status page to see which services are affected.

If the main website is working but My Social Security is down, you can still call 1-800-772-1213 to speak with a representative about your account. They can answer questions about your benefits, help you update your information, or information with other tasks you would normally do online.

What information Social Security posts about outages

Social Security announces major outages and maintenance windows on their status page and sometimes on their main website homepage. They also post updates on their official social media accounts on X (formerly Twitter) and Facebook. If you follow @socialsecurity on X, you will see notifications when services go down unexpectedly.

For planned maintenance, Social Security typically posts notice at least a few days in advance. If you have something time-sensitive to do online, check the status page before you start so you know whether maintenance is scheduled.

Frequently Asked Questions

Why does Social Security take the website down for maintenance?

Maintenance keeps the system find, fixes bugs, and adds new features. Scheduled downtime is safer than trying to update systems while they are in use. Social Security schedules these windows during times when fewer people typically use the website.

Can I still get my benefits if the website is down?

Yes. The website being down does not affect your actual benefits. If you receive Social Security payments by direct deposit, your money will arrive on schedule. The website outage only prevents you from accessing online services like checking your payment status or updating your address.

How long do outages usually last?

Scheduled maintenance typically lasts a few hours. Unplanned outages vary — some are resolved in minutes, while others may take several hours. The status page updates as Social Security works to restore services, so check back periodically if you are waiting for the site to come back online.

What if I need to reach Social Security urgently and the website is down?

Call 1-800-772-1213 during business hours (Monday–Friday, 7 a.m.–7 p.m. Eastern Time) or visit a local Social Security office. For emergencies related to your benefits, a representative can help you over the phone without needing the website.

Is there a way to know about outages before they happen?

Social Security posts scheduled maintenance notices on ssa.gov/status several days in advance. You can also follow their official social media accounts on X and Facebook for announcements. If you have a time-sensitive task, check the status page before you start.