You cannot explore for a Social Security card entirely online, but you can start the process and handle some steps remotely
The Social Security Administration does not offer a fully online process for a new or replacement Social Security card. However, depending on your situation and state, you may be able to submit some documents online, request a replacement by mail, or use a video appointment to complete verification steps without visiting an office in person.
The fastest route for most people is still to visit a local Social Security office with the required documents. But if you cannot travel or prefer to avoid in-person visits, there are partial online options that can reduce the number of trips you need to make.
Key Takeaways
- You must provide original or certified documents to prove your identity, age, and citizenship or immigration status — no online process accepts these without verification.
- Some states allow you to mail your documents to Social Security, which means you can start the process from home but will wait longer for your card.
- A few Social Security offices offer video appointments where you can show documents to an agent on camera, though availability varies by location.
- If you have already been issued a Social Security card and only need a replacement, ordering by mail is usually faster than explore in person.
- You will need to create a my Social Security account online to check your process status once you have submitted your documents.
Ordering a Replacement Card by Mail
If you already have a Social Security card and straightforward need a replacement because yours is lost, stolen, or damaged, you can request one by mail without visiting an office. You will fill out Form SS-5 (process for a Social Security Card), gather the required documents, and mail them to your local Social Security office.
The documents you need depend on your citizenship status. U.S. citizens typically need proof of identity (a driver's license or passport), proof of age (a birth certificate), and proof of citizenship (a U.S. birth certificate or passport). Noncitizens need their immigration documents instead. You can find the complete list on the Social Security Administration website under "What documents do I need."
Mailing in your documents takes longer than visiting in person — usually four to six weeks — because Social Security must verify your documents by mail and then produce and mail your card. But you avoid the trip to the office entirely. You can track your process status using your my Social Security account once your documents arrive.
Using Video Appointments at Some Offices
A limited number of Social Security offices now offer video appointments where you can verify your identity and documents on camera instead of in person. This option is not available everywhere, and availability changes. To find out whether your local office offers video appointments, call them directly or check the office locator on the Social Security Administration website.
During a video appointment, an agent will ask you to show your documents to the camera and answer verification questions. You will still need to mail or deliver your original documents afterward, or the office may arrange to pick them up. This option works best if you live far from an office or have mobility challenges, but it does not eliminate the need to provide physical documents.
Creating a my Social Security Account to Track Your process
Once you have submitted your documents by mail or in person, you can create a my Social Security account online to check the status of your process. This account is free and takes about 10 minutes to set up. You will need your Social Security number, email address, and a way to verify your identity (usually a mobile phone number or a financial account).
Your my Social Security account also lets you view your earnings record, check your benefit estimates if you are nearing retirement, and update your contact information. Even if you cannot explore online, having this account means you can monitor your card process without calling or visiting the office.
What You Cannot Do Online
You cannot submit original documents through a website form or email them to Social Security. The agency requires certified or original copies of your birth certificate, citizenship documents, and identity proof, and these must be verified in person or through an approved mail process.
You also cannot complete the entire process process online if you are explore for a card for the first time (for example, if you are a newborn or a noncitizen becoming a U.S. citizen). These applications require in-person verification and cannot be done by mail or video.
When to Visit an Office in Person
If you need a card quickly, visiting your local Social Security office is usually the fastest option. Bring your completed Form SS-5 and your original documents. Processing typically takes one to two weeks once you submit in person, compared to four to six weeks by mail.
You will need to make an appointment before you visit. You can book one online through the Social Security Administration website or by calling 1-800-772-1213. Walk-ins are not accepted at most offices. Bring all required documents in one trip to avoid having to return.
Documents You Will Need
| Document Type | What Counts |
|---|---|
| Proof of Identity | Driver's license, passport, state ID card, or military ID |
| Proof of Age | Birth certificate, passport, or baptism record |
| Proof of Citizenship (U.S. Citizens) | U.S. birth certificate, passport, or naturalization documents |
| Proof of Immigration Status (Noncitizens) | Visa, green card, employment authorization document, or I-94 arrival record |
Documents must be originals or certified copies. Photocopies and digital images are not accepted unless you are using the mail-in process and the office has pre-approved your submission method. If your documents are in another language, bring an official English translation as well.
Frequently Asked Questions
How long does it take to get a replacement card if I mail in my documents?
Most replacement cards arrive within four to six weeks of Social Security receiving your documents. Processing time can be longer during peak periods. You can check your status in your my Social Security account once your documents have been received.
Can I email my documents to Social Security?
No. Social Security does not accept documents by email. You must mail them to your local office, deliver them in person, or use a video appointment if your office offers one. The agency requires original or certified documents that can be verified.
What if I do not have a birth certificate?
You can use other documents to prove your age, such as a baptism record, school record, or medical record. Contact your local Social Security office to ask which alternative documents they will accept before you submit your process.
Do I need an appointment to visit a Social Security office?
Yes. Most offices require appointments and do not accept walk-ins. You can book an appointment online through the Social Security Administration website or by calling 1-800-772-1213.
Can I get a temporary Social Security card while I wait for my replacement?
No. Social Security does not issue temporary cards. If you need proof of your number before your card arrives, you can print a benefit verification letter from your my Social Security account, which shows your number and can be used for some purposes like opening a bank account.