How to request a new Medicare card

You can request a new Medicare card through Medicare.gov, by phone, or by mail. The fastest way is online at Medicare.gov/myMedicare — you'll need to create an account or sign in, then go to "My Health Information" and select "Order a replacement Medicare card." The card arrives by mail in 7 to 10 business days.

If you don't use the internet, call 1-800-MEDICARE (1-800-633-4227) and tell the representative you need a replacement card. They can process your request over the phone. TTY users can call 1-877-486-2048. You can also visit your local Social Security office in person to request a card, though this takes longer than the other methods.

You do not need to pay anything for a replacement card. Medicare sends it free to your home address on file. If your address has changed, update it before you order the card, or it may arrive at the wrong location.

Key Takeaways

  • The online method at Medicare.gov/myMedicare is fastest, with cards arriving in 7 to 10 business days.
  • You can also call 1-800-MEDICARE to request a card by phone without creating an online account.
  • Replacement cards are free, and you should update your address on file before ordering if you have moved.
  • If your name has changed due to marriage or legal name change, you must update it with Social Security before Medicare can issue a new card with the correct name.

When you need a new card

You need a replacement card if yours is lost, stolen, damaged, or illegible. You also need a new card if your name has changed — for example, after marriage, divorce, or a legal name change. In these cases, you must first update your name with Social Security, then request the new Medicare card.

If you've moved and your address on file is outdated, update it before ordering a card so it arrives at the right place. You can update your address online at Medicare.gov, by calling 1-800-MEDICARE, or by visiting a Social Security office.

What information you'll need to have ready

To order a card online, you'll need your Social Security number, date of birth, and a valid email address. You may also need to answer security questions about your identity. If you're ordering by phone, have your Social Security number and date of birth ready when you call.

If someone else is requesting a card on your behalf — for example, a family member or caregiver — they will need your Social Security number, date of birth, and your permission. Medicare will not issue a card to a third party without authorization from the person whose name is on the card.

What happens after you request a card

Once you submit your request, Medicare sends the card by regular mail to your address on file. Standard delivery takes 7 to 10 business days. During this time, you can still use your old card if you have it, or you can show your Social Security card and birth certificate as proof of Medicare coverage at a doctor's office or hospital.

If your card doesn't arrive within two weeks, call 1-800-MEDICARE to check on the status. They can tell you whether the card was mailed and provide a tracking update if available. If the card is lost in the mail, Medicare can send another one at no cost.

Updating your information without ordering a new card

You can update your address, phone number, or email address online at Medicare.gov without ordering a new card. These changes take effect when ready in Medicare's system, even though your current card still shows the old information. You don't need a new card just to update contact details.

However, if your name has changed, you do need a new card. First update your name with Social Security Administration, then request a new Medicare card. This process takes longer because Social Security must process the name change before Medicare can issue the card.

If you need your card number before it arrives

Your Medicare number is tied to your Social Security number and doesn't change. If you need your number before the new card arrives, you can find it by signing into your Medicare.gov account under "My Health Information." You can also call 1-800-MEDICARE and ask a representative to read your number to you over the phone.

When you see a doctor or go to a hospital, you can give them your number verbally or show them your old card if it's still readable. Most providers can look up your Medicare information using your Social Security number and date of birth if your card is not available.

Frequently Asked Questions

How long does it take to get a new Medicare card?

Standard mail delivery takes 7 to 10 business days from the time you submit your request. If you need your card number before it arrives, you can find it online at Medicare.gov or by calling 1-800-MEDICARE.

What if my name changed and I need a new card?

You must update your name with Social Security first, then request a new Medicare card. The Social Security name change can take several weeks. Once Social Security processes it, Medicare will automatically issue a new card with your updated name.

Can I get a new card if my old one is still valid?

Yes. You can request a replacement card at any time for any reason — if it's worn, if you want a duplicate, or if you straightforward prefer a new one. There is no cost and no limit on how many times you can request a card.

What do I do if my card arrives with the wrong information?

Call 1-800-MEDICARE right away and tell them what information is incorrect. They can investigate and send a corrected card if there was an error in Medicare's system. Do not use a card with wrong information.

Can someone else pick up my Medicare card for me?

Medicare cards are mailed directly to your address on file, so no one needs to pick it up. If you're concerned about mail theft or you live in a shared building, you can update your mailing address to a safer location before you order the card.